Professional Experiences

Content Marketing | Executive Assistant Services | Digital Marketing

I’m a Remote Executive Assistant, Tech Writer, WordPress Specialist, Graphic Designer, and HubSpot Academy Certified Inbound Marketer who holds a strong background and experiences in content marketing, sales, and customer service. 

Remote Executive Assistant

Organization: Borderless Assistance

Responsibilities:

  • Respond to emails and phone calls.
  • Schedule meetings.
  • Book travel and accommodations.
  • Manage contact list.
  • Prepare customer spreadsheets and keep online records.
  • Organize the manager’s calendar.
  • Perform market research.
  • Create presentations, as assigned.
  • Address employees administrative queries.
  • Provide customer service as the first point of contact.
  • Email management and filtering.
  • Follow up with clients/customers (sending thank you and other reminder emails).
  • File management.
  • Database building (updating email and contact lists on CRM).
  • Research on certain topics for blog posts, newsletters or others.
  • Personal errands.
  • Transcription (transcribing voice notes, voice mail, audio, and video)
  • Take down minutes of meetings.
  • Create basic reports (reports on weekly tasks, deliverables, sales).
  • Prepare Slideshows.
  • Set-up Social Media Accounts (Facebook, Twitter, LinkedIn, YouTube).
  • Manage and update Social Media Accounts.
  • Manage blog (blog maintenance).
  • Publish posts on the blog.
  • Filter and reply to comments on the blog.
  • Answer support tickets.

 

Marketing Executive

Organization: Smart Telecom Technology – Taheel Asseha Medical

Responsibilities:

  • Assess client’s needs and present suitable promoted products.
  • Liaise with and persuade targeted doctors to prescribe our products utilizing effective selling skills.
  • Provide product information and deliver product samples.
  • Attend sales meetings, conference calls, training sessions, and symposium circuits.
  • Work with the sales team to develop strategies and implement brand strategies to ensure a consistent marketing message.
  • Build positive trust relationships to influence a targeted group in the decision making process.
  • Monitor and analyze data and market conditions to identify competitive advantage.
  • Keep accurate records and documentation for reporting and feedback.
  • Pursue continuous learning and professional development and stay up-to-date with the latest medical data.
  • Identifying and establishing new businesses.
  • Organizing sales visits liaising with existing clients.
  • Preparing tenders, proposals and quotations.
  • Providing pre-sales and post-sales support.
  • Negotiating contracts, terms and conditions.
  • Reviewing cost and sales performance writing reports and sales literature.
  • Providing product education and advice.
  • Attending trade exhibitions, conferences and meetings ensuring that sales targets are met.

 

Email Support Associate

Organization: PCCW Teleservices

Responsibilities:

  • Respond to emails from customers per the established criteria.
  • Resolve problems and professionally by applying store functions knowledge.
  • Promote and ensure that the customer service delivered through email is of the highest quality and that the standard bar continues to be elevated per the business plan for the year.
  • Follow up with customers regarding their purchase they made online.
  • Make necessary adjustments on customer’s purchase to better assist them.
  • Provide support to customers on making a purchase at the online store.
  • Provide technical support on the mobile application of our online store.

 

Customer Service Representative

Organization: Teleperformance

Responsibilities:

  • Understand the customer’s needs through effective listening and questioning skills.
  • Deal with calls politely, courteously, professionally, and assertively.
  • Match customers’ needs to Client’s products and services.
  • Communicate relevant information to internal and external customers and share learning with colleagues.
  • Adhere to agreed processes, meeting required work standards, targets, and objectives.

 

Executive Secretary

Organization: OTC Al Obayan Contracting EST.

Responsibilities:

  • Prepare and check employee time sheet record.
  • Compute employee overtime hours.
  • Assist in preparing monthly payroll.
  • Prepare and file internal employee memorandum.
  • Prepare correspondences for company clients.
  • Receive, classify, and screen phone calls.
  • File organization of various employee records.
  • Perform edits on documents before submitting them for approval.
  • Take note and track the General Manager’s daily work schedule.

 

Accounting Clerk

Organization: Diamond Energy and Process Corporation

Responsibilities:

  • Prepare the Sales Order Monitoring Form.
  • Create Sales Invoices.
  • Generate Sales Revenue Reports.
  • Petty Cash Handling.
  • Bank Accounts Reconciliation.
  • Prepare the Monthly Administration Expenses Report.
  • Prepare Bank Transaction Documents For Payments.
  • Monitor Sales Expenses.
  • Prepare Revenue Statements.

 

Document Controller

Organization: OTC Al-Obayan Trading & Contracting EST.

Responsibilities:

  • File organization of various office documents into correct places.
  • Review of incoming and outgoing documents to confirm that the documents are reaching their correct destination.
  • Meet the needs of the people requesting specific documents to complete certain tasks.
  • Perform edits on documents before submitting them for approval.
  • Supervise staff members as they compile the needed documentation regarding the submission of certain documents to avoid delay.
  • Keep track of all company files and records by looking through both hard files and database files regularly.
  • Provide administrative and clerical support to the General Manager and company engineers.
  • Design a new office system and enhance the existing office system.

 

Academic Copyeditor-Proofreader

Organization: Knowledge Growth Support, Ltd.

Responsibilities:

  • Conduct preliminary review of different academic materials, which include are but not limited to articles for submission to high-impact journals; theses, dissertations, and school reports; and books and other publications. The focus of the work is on grammar/syntax, word choice, spelling, punctuation, coherence, and logical flow and transition of ideas.
  • Ensure the quality and timely submission of deliverables.
  • Expected to comply with KGS standard operating procedures.
  • Report directly to the current roster of Senior Editors and the Team Leader.

 

Customer Service Representative

Organization: Sykes Enterprises, Inc.

Responsibilities:

  • Provide inbound support to customers regarding their
    financial account inquiries.
  • Analyze what the customer says they want and need then tailor it to what the policy says.
  • Probe as to what the customers need and offer the best solution to their concerns.
  • Create notes and remarks about the customer’s concern and the given resolution and recommendation.

 

Outbound Sales Representative

Organization: Garret & Talon, Inc.

Responsibilities:

  • Make outbound calls to a florist.
  • Give order details to the participating florist.
  • Checks the availability of the products ordered by the customer.
  • Makes sure the correct and feasible prices of the orders are agreed upon by the florist.
  • Place the order with the florist through wire services like Bloomnet, FTD, and Teleflora.

 

Technical Support Representative

Organization: Stream Global Services

Responsibilities:

  • Troubleshoot and resolve support requests from customers.
  • Receive and provide detailed answers to specific and general inquire.
  • Analyze the source of problems reported.
  • Locate trends and recommend measures to minimize or eliminate future occurrences of the problem.

 

Data Analyst

Organization: Accenture

Responsibilities:

  • Perform data entry and research in various systems and tracking tools.
  • Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems.
  • Assess and resolve non-standard and standard issues or problems.
  • Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.

 

Administrative Clerk

Organization: Waterfront Hotels and Casinos-Manila Sales and Reservation Office

Responsibilities:

  • Maintain credit policies and procedures.
  • Coordinate with the Corporate Sales Department and other departments.
  • Establish credit lines and credit limits.
  • Prepare financial worksheets and reports.
  • Prepare billing account statements and other important financial documents.
  • Prepare corporate/commercial client accounts and profiles.
  • Receive and classify client telephone calls.
  • Prepare corporate conference event documents.
  • Prepare banquet event memoranda.
  • Prepare corporate client contracts.

With that all said, I am flexible and available in regards to when you would need me to work. Virtual assistance is my passion and I look forward to working with you and helping out as needed.

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